Frequently Asked Questions

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How is the jewelry measured? 

Please see our Measurements page.

How long will it take my order to ship to me? 

Orders will be filled and shipped to you within 3 business days. For custom orders, please allow up to 4 weeks for the piece to be made before shipping. If additional time is needed to complete your piece, you will be notified through email.

When will I receive my order? 

Canada Post may take up to 5 business days to ship within the city of Surrey, up to 7 business days to ship within the province of British Columbia, and up to 10 business days to ship within the country of Canada.

International shipping may depend on a variety of factors including customs clearance and ground mail delivery times. Please allow at least 20 business days to receive your order. 

If I don't like my purchase, can I return it? 

Unfortunately, we currently do not accept returns or exchanges. All sales are final

If I live nearby, can I pick up my order? 

Yes. If you live in the Lower Mainland and want to pick up your order you can select this option at checkout. You will not pay shipping fees and you will earn a 6% discount. There is a discount code for picking up your order that you can add at checkout. If you plan on a pick up, please contact us before submitting your oder to receive the code! At checkout you will be prompted to provide your phone number so I can contact you to arrange a pick up day and time. Exact cash or credit card (3% service charge) may be used to pay when picking up your order. 

What if my jewelry gets damaged in the mail? 

All orders will be mailed in a bubble wrap envelope to reduce the chance of damage while being delivered. If your jewelry does happen to become damaged in the delivery process, please email us immediately (within 2 business days upon receiving your package) and include pictures of the damage.

A full refund will be issued including the shipping costs using the method that was paid, within 2 business days of the receipt of the complaint. If desired, a similar item will be custom made for the buyer and shipped as soon as it is ready. 

Please contact us for more information.

Do you make custom jewelry?

Yes! I am happy to design and create custom pieces of jewelry for yourself or someone special. 

Consultations on the piece are free of charge. Once the design is set, a 50% deposit will be required before the piece is begun being made. The last 50% plus shipping will be due once the item is ready to ship.

Please contact us with your ideas and we will be happy to work with you!

Are there any taxes or hidden costs? 

No. I currently do not charge any taxes on my work. Service charges (for using a credit card online) are included in the price of the jewelry. The only additional costs are the shipping charges: $5 flat rate for shipping in Canada, and $10 flat rate for International shipping.

If you are paying in person by credit card, debit card, apple pay, or android pay, there is an additional 3% service charge for using Square Register.

If you come to one of our events and buy our jewelry in person, the prices will be lower than what is featured online due to the service charges.